The re-booking of my airline ticket would be possible only if I did it personally. Impossible to do it by giving a phone call to the airline company. Very reluctantly, this morning I had to leave home before 7:00am and when I arrived at the TAP Air Portugal bureau (there is only one in the city) it was 7:20am. I already had 9 people ahead of me. The bureau would open at 9:30am! I was very lucky because those waiting hours were spent in a very pleasurable way thanks to a young couple from Sweden with whom I had an interesting conversation. They had spent one-month long in Brazil to enjoy their favourite sport: surfing. Because of the volcanic cloud they had to stay in Lisbon for some days on their way back to Sweden. I appreciated their attitude. They were not complaining at all about the change of their schedule. They were trying ot make the most of their days spent here and I was pleased to give them some hints who to do... what to visit...
In the meantime, the queue outside was getting longer and longer. When I left the bureau with my newly issued ticket for the end of May, I wondered how patient all those people had to be and to what extent they would succeed to be attended. I still have serious doubts. Only four counters were operating!!!~~ Have a nice day ~~
